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Terms & Conditions

TERMS & CONDITIONS FOR THE CAMILLA PRYTZ SHOP

Index:
Contact Us
Payment & Shipping Fees & Facts 

Store Policies
 
- Store Credit 

 - Cancellations 

 - Returns and Exchanges 

 - The Camilla Prytz Lifetime Guarantee©
 - Where to Send Returns

Terms of Use

Legal 



Contact Us

Phone: Lille Galleri (+47) 93 44 89 70     Available Monday-Friday: 09:00-17:00 (GMT +1)
E-Mail: shop@camillaprytz.no
Return Inquiries: shop@camillaprytz.no
(The Camilla Prytz Shop will reply all inquiries within 48 hours).

Payment & Shipping Fees & Facts

Payments
The Camilla Prytz Shop are accepting all payments through PayPal Express Checkout to provide maximum security and convenience for our customers. At Checkout customers will be redirected to PayPal.com to enter payment information, and are then redirected back to The Camilla Prytz Shop to complete and close the order. Safe and simple.
The Camilla Prytz Shop is built with Shopify.com, a leading company in building e-commerce websites. 

Taxes (VAT/MVA) - Norwegian & International Customers
25% Norwegian Sales Tax is included in the products that are subject to this tax, meaning all prices are FINAL & TOTAL for Norwegian customers.
BUT taxes will NOT be included for International Customers, and will be subtracted from the total in the checkout process, this meaning the actual price for International Customers will be aprx 25% lower than the price showcased in the shops showroom.

Shipping Norway / Norge
Alle pakker sendes 100% GRATIS & KOSTNADSFRITT FOR KUNDEN med Postens Norgespakke for best mulig garanti om at smykkene kommer trygt frem. 25% MVA er inkludert i alle priser på The Camilla Prytz Shop. Bestillinger sendes fra Lille Galleri på daglig basis. Leveringstid kan variere fra 2-5 dager.

International Shipping Prices, Procedures & Policies
All shipments are handled by UPS.
Silverware and other valuables are not permitted by law to be sent by regular mail, so UPS is the best solution. Eventhough it costs more than regular mail, it is also, and more importantly, much safer and guarantees a secure delivery of the jewelry, directly to the customer.

Price for International Shipping UPS (0-0,5 kg):
Scandinavia: 800 NOK
Rest of the world: 1200 NOK

Risk of loss and title for merchandise shipped internationally will pass to you upon our delivery to the carrier. Your order may be subject to import duties and taxes, which are levied once a shipment reaches your country. You will be responsible for paying additional charges for customs clearance; we have no control over these charges and cannot predict what they may be.  There may also be additional shipping fees charged once the package arrives in your country to facilitate delivery to you. Customs policies vary widely from country to country; please contact your local customs office for further information. Additionally, when ordering from The Camilla Prytz Shop, you are the importer and must comply with all laws and regulations of the destination country and we will ship with all the necessary paperwork legally required of us. You authorize us to designate a carrier to act as your agent with the relevant customs and tax authorities in the destination country, to clear your merchandise and advance (on your behalf) any duties and taxes owed by you.


Your privacy is important to us, and we know that you care about how information about your order is used and shared. We would like our international Customers and Customers shipping products internationally to be aware that cross-border shipments are subject to opening and inspection by customs authorities.
Also, we may provide certain order, shipment, and product information, such as description, to our international carriers, and this information may be communicated by the carriers to customs authorities to facilitate customs clearance and comply with local laws.
If the order is a gift, the package is marked "Gift," but the cost of the item is still stated on the customs form. Customs authorities require us to state the value of the gift item directly on the package.

Refused Shipments - If you decide to refuse any shipments from The Camilla Prytz Shop, you are responsible for the original shipping charges to you, any duties, taxes and/or customs charges that are incurred on the package (on both the original and return shipments), and the cost of returning the package to The Camilla Prytz Shop. This amount will be subtracted from your merchandise credit.

Undeliverable Shipments - The carrier will make three attempts to deliver and collect any additional funds.  The package will then be considered abandoned.  If the items are returned to us we will provide you a store credit less any shipping and associated fees, if the item is NOT returned to us you will be responsible for all charges related to the abandoned package including the cost of the merchandise.

Store Policies

Address Verification/Alternate Shipping Address
Address verification is a precautionary measure we take to ensure your safety and prevent fraud. Phone and online shopping does not allow us to request traditional forms of identification, e.g. a driver's license, like a standard walk-in retail outlet. Instead we conduct address verification though your credit/debit card issuer to confirm your identity and verify the validity of your purchase, thereby ultimately protecting your credit.

Both your billing and shipping addresses are verified before an order ships. If you would like to ship to an address other than your billing address, it is best to contact your card issuing bank and have your shipping address added as an alternate shipping address to your card. Simply let the card issuer know that you are placing a phone/online order and the retailer needs to verify the address before shipment to eliminate the possibility of fraudulent activity.

If your billing and shipping address do not match, we may require additional information to process your order. Orders requiring additional information may not only delay shipment, but we may sell out of the item prior to receiving the necessary information from you.

Orders with the same billing and shipping address or an alternate shipping address recognized by the card issuer will ship the quickest.

Online Credits
Within 5 to 7 business days of receipt of returned items, a customer will credited for the amount of the item.

Cancellations
Please be advised that once an order has been placed we are unable to make any modifications to the order including cancellations.

Returns & Exchanges
The Camilla Prytz Shop prides itself on offering the highest quality jewelry and fulfilling customer orders accurately. If you are not fully satisfied with your purchase simply return the unused item in its original condition within 30 days of receipt and we will credit your bank account, less shipping costs. 

Should you notice a shipping error you must notify customer service within 48 hours of receipt of the shipment. Items received after 30 days will not be accepted back.

Shipping will be charged for exchanges. The original shipping fee will be deducted from the credit. Returns will be processed within 5 - 7 business days.

Please note on returns for different sizes or colors the purchaser is responsible for shipping charges.

Returns must be in original condition, with all the original packaging, including the original invoice. The Camilla Prytz Shop will not accept any item returned with obvious signs of wear or with any of the original tags removed.

Please be sure to include your order ID and name on the outside of your return. The order ID can be found at the top of your packing slip.

We strongly recommend that you insure your return and get proof of delivery in case your package gets lost in transit.

Please send returns to:

Camilla Prytz Shop
℅ Lille Galleri
Fagertunveien 201
1358 Jar
Oslo, Norway

The Camilla Prytz Lifetime Guarantee
The Camilla Prytz Shop delivers jewelry with an exclusive Camilla Prytz Lifetime Guarantee for all customers. 
All the products are handmade and of highest quality, BUT if something is to occur to your precious piece of jewelry, it will be replaced upon return with the receipt documenting the guarantee to The Camilla Prytz Shop. 

Exceptions:
The only exception is for jewelry lines no longer in production. The customer will then be offered to pick between all available jewelry within the same price-range as the returned item. This said, please keep in mind that all of Camilla Prytz´ jewelry lines are carefully handmade with the purpose to accompany its owner until the end of time, and therefore need to be treated with the mutual love and respect that such an unique piece of jewelry also offers its bearer.

International Returned/Refused Shipments
If you decide to return or refuse any shipments from The Camilla Prytz Shop, you are responsible for any duties, taxes and/or customs charges that are incurred on the package (on both the original and return shipments), and the cost of returning the package to Camillaprytz.no. This amount will be subtracted from your total credit.


Terms of Use

By accessing, browsing and/or using this web site, you acknowledge that you have read, understand and agree to be bound by these terms and conditions, including our Return and Exchange Policy, and you agree to comply with all applicable laws and regulations. We are not responsible for typographical errors related to pricing and reserve the right to contact you and advise of the corrected information prior to processing your order.
If you do not agree to these terms, please do not use our web site.

Minors & Family Members 

The Camilla Prytz Shop does not knowingly market to or knowingly solicit information from minors. Minors are ineligible to use our services, and we do not want minors to submit any personal information to us. If you are a minor, you can use this service only under the supervision of your parents or guardians. If a minor makes a purchase with their parents' credit card without authorization, The Camilla Prytz Shop is not responsible for any refunds or returns. If a family member makes a purchase without the credit card holder's authorization, The Camilla Prytz Shop is not responsible for any refunds or returns. The cardholder will have to dispute the charge with their credit card company or with the family member who placed the order, and take any necessary precautions so that this will not happen.
There are no exceptions.

Legal Information

©Camillaprytz.no All rights reserved.
 Camilla Prytz is a Trademark of Camilla Prytz.
 All other trademarks, photos, product names, and company names and logos appearing on the Camillaprytz.no web site are the property of their respective owners.

Camillaprytz.no is not affiliated with, related to, nor endorsed by any of the celebrities, production companies, studios, publishers and/or networks mentioned or represented on these pages. The names and/or photos of the celebrities, programs, studios, publishers, images, production companies and networks are incorporated herein solely to help reference and identify jewelry worn on television, in movies or in other media. Any trademarks mentioned are the sole property of their respective owners and not of Camillaprytz.no